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Is your feature request related to a problem? Please describe.
As we are human, sometimes we forget to deactivate the license on machines before we wipe them, sell them, etc, Occupying license activations which aren't really being used.
Describe the solution you'd like
A way for an authenticated client - email and license should be enough - to disable previous activations. Maybe revoking all activations, a "pick from a list", or simply the oldest one works as a solution.
Describe alternatives you've considered
I tried contacting support, however it goes thru paddle and from there haven't heard anything. Regardless, it is inconvenient for such a simple operation not to be automated. I just issued a refund request although I plan to make another purchase just to get around this problem.
The text was updated successfully, but these errors were encountered:
gesperon
changed the title
Implemente a way to revoke all activations
Implement a way to revoke activations
Aug 11, 2024
This is definitely something we want to implement.
Right now, you can text our support and we will deactivate your license within a few days. You can find our support email address in your purchasing emails.
Hi @MatthiasKerbl thanks for the quick reply. I shoot an email around two days ago, but got no response from paddle. I also tried the email from the receipt, but haven't anything back in either case. I feel it can get confusing if support works on the issue at the same time paddle process a refund request, so maybe it's better at this point just to refund/rebuy (lucky for me I was still in the return window).
Is your feature request related to a problem? Please describe.
As we are human, sometimes we forget to deactivate the license on machines before we wipe them, sell them, etc, Occupying license activations which aren't really being used.
Describe the solution you'd like
A way for an authenticated client - email and license should be enough - to disable previous activations. Maybe revoking all activations, a "pick from a list", or simply the oldest one works as a solution.
Describe alternatives you've considered
I tried contacting support, however it goes thru paddle and from there haven't heard anything. Regardless, it is inconvenient for such a simple operation not to be automated. I just issued a refund request although I plan to make another purchase just to get around this problem.
The text was updated successfully, but these errors were encountered: