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Implement a way to revoke activations #1291

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gesperon opened this issue Aug 11, 2024 · 2 comments
Open

Implement a way to revoke activations #1291

gesperon opened this issue Aug 11, 2024 · 2 comments
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enhancement New feature or request

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@gesperon
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gesperon commented Aug 11, 2024

Is your feature request related to a problem? Please describe.
As we are human, sometimes we forget to deactivate the license on machines before we wipe them, sell them, etc, Occupying license activations which aren't really being used.

Describe the solution you'd like
A way for an authenticated client - email and license should be enough - to disable previous activations. Maybe revoking all activations, a "pick from a list", or simply the oldest one works as a solution.

Describe alternatives you've considered
I tried contacting support, however it goes thru paddle and from there haven't heard anything. Regardless, it is inconvenient for such a simple operation not to be automated. I just issued a refund request although I plan to make another purchase just to get around this problem.

@gesperon gesperon changed the title Implemente a way to revoke all activations Implement a way to revoke activations Aug 11, 2024
@MatthiasKerbl MatthiasKerbl added the enhancement New feature or request label Aug 11, 2024
@MatthiasKerbl
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Hi @gesperon,

This is definitely something we want to implement.
Right now, you can text our support and we will deactivate your license within a few days. You can find our support email address in your purchasing emails.

Best,
Matthias

@gesperon
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gesperon commented Aug 11, 2024

Hi @MatthiasKerbl thanks for the quick reply. I shoot an email around two days ago, but got no response from paddle. I also tried the email from the receipt, but haven't anything back in either case. I feel it can get confusing if support works on the issue at the same time paddle process a refund request, so maybe it's better at this point just to refund/rebuy (lucky for me I was still in the return window).

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