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Increased rates of email delivery issues #2987

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DanteTucker opened this issue Sep 20, 2024 · 1 comment
Open

Increased rates of email delivery issues #2987

DanteTucker opened this issue Sep 20, 2024 · 1 comment
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infrastructure Issues occuring off-platform in services related to it, e.g. email, etc. Support Issue Frequently reported to support. triaged This issue has been assessed

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@DanteTucker
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Describe the bug?

There has been a noticeable increase in the rate of user complaints around emails not being delivered.

I have a suspicion. Back when Azure was having issues during the crowdstrike thing we switched our primary email service from Azure to Sendgrid.

We had previously had a lot of issues with sendgrid. And these new issues appear to line up in time with the switch.

To Reproduce

N/A

Expected behavior

Email verification, password reset and other emails should be reliably delivered.

Screenshots

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Resonite Version Number

2024.9.16.1105

What Platforms does this occur on?

Windows, Linux

What headset if any do you use?

No response

Log Files

N/A

Additional Context

It would be a good idea to attempt using Azure again as it’s issues were just temporary.

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@DanteTucker DanteTucker added bug Something isn't working as intended. Support Issue Frequently reported to support. labels Sep 20, 2024
@shiftyscales shiftyscales added infrastructure Issues occuring off-platform in services related to it, e.g. email, etc. and removed bug Something isn't working as intended. labels Sep 20, 2024
@shiftyscales
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Seeking input from @ProbablePrime.

@shiftyscales shiftyscales added the triaged This issue has been assessed label Sep 20, 2024
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Labels
infrastructure Issues occuring off-platform in services related to it, e.g. email, etc. Support Issue Frequently reported to support. triaged This issue has been assessed
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