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"call ended" events cause an unread notification in the systray although all messages in the room have been read #7941

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MazeChaZer opened this issue Dec 21, 2018 · 7 comments
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A-Notifications A-VoIP Help Wanted Extra attention is needed O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect

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@MazeChaZer
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MazeChaZer commented Dec 21, 2018

Description

If the last event in a room is a "call ended" event, there is an unread notification in the systray icon that won't go away until other events are received and read in that room.

Steps to reproduce

  • Make a one-to-one call
  • Hang up

I expect: No unread notification
Actual: Unread notificatin in systray icon

Log: Sent

Version information

  • Platform: Desktop
  • OS: Windows, Arch Linux
  • Version: 0.17.8

Possibly related: #6617

@lampholder
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We have multiple instances of this - how tractable is it to knock non-message events counting towards unread state/message counts/whatever on the head once and for all?

@lampholder lampholder added T-Defect P1 S-Minor Impairs non-critical functionality or suitable workarounds exist A-Notifications labels Jan 2, 2019
@hughwilliams94
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For what it is worth, I think this affects all platforms not just the web client. On my girlfriends iPhone, there are notification badges which cannot be cleared.

@msrd0
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msrd0 commented Jun 20, 2019

Can confirm that this affects multiple platforms. Can reproduce with Riot 1.2.1 on Firefox and Electron on ArchLinux, as well as 0.8.28a on Android installed via F-Droid.

@Thatoo
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Thatoo commented May 3, 2020

Yes, it affects Riot Desktop on Ubuntu and Riot on Android 6.0 at least.

@afranke afranke added the A-VoIP label Aug 25, 2021
@SimonBrandner SimonBrandner added O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience and removed P1 labels Dec 5, 2021
@SimonBrandner
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The only proper solution here is to use to-device messages as proposed by matrix-org/matrix-spec-proposals#3401

@HarHarLinks
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Maybe this, but maybe not quite?

Steps to reproduce

  1. get called 1:1 e2ee while offline/only online on E android
  2. press phone's standby button to silence ringing
  3. start E desktop to see notification count of 5 (on the room in the room list)

Outcome

Really this should count as 1 if there is only 1 event in the timeline (the call thingy in missed call state).

I wonder if it should be a "ping" event (red) or something else.


However I don't have a problem with "stuck" notifications badges in either systray nor room list. The confusing part about this is that you expect to see 5 unread messages, that is the call plus 4 before that, however there are not 4.

@turt2live
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Closing in favour of element-hq/element-meta#1001

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Labels
A-Notifications A-VoIP Help Wanted Extra attention is needed O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect
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