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Software system for the management of technical support tickets, which will serve the users

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SCE-SWE-2018-G3/ticket-management-system

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Support Ticket Database Manager

Software system for the management of technical support tickets, which will serve the users, and optimize the existing mechanisms. In addition, the system offers high-level overview dashboards, which manual systems do not.


How to contribute?

Code:

Source control:

  • Your code should be commited to a branch which is not master.

  • When you're done, you shall open a pull request.

  • Pull request may be merged in to master after 3 aprooving reviews by your peers.

  • This repository uses git submodule. Run the following before working:

      git submodule init
      git submodule update
    

Please compile and run your code before opening a pull request. Never merge to master code that doesn't compile, doesn't work, or crashes.

Misc

  • This project uses OpenSSL. Windows binaries compiled by Shining Light Productions. In order to run builds, cetrain DLLs need to be present. Copy libcrypto-1_1-x64.dll from OpenSSL/dist to Source Code/x64/Debug!
  • Example database is located under Example Database. Instructions are in Explaination.txt. You'll need an initial Users.txt database in order to log in to the system.

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