Kfone is a hypothetical telecommunications enterprise use case that has a set of web-based sample applications, APIs, and system integrations. It uses Asgardeo as a CIAM provider along with Choreo, a cloud native app development platform to showcase how Asgardeo and Choreo cater for B2C and B2B related CIAM use cases, that well integrates with business services and APIs for optimized business operations and to provide secure, frictionless, personalized experiences for consumers.
This use case demonstration includes,
- a website where prospects of Kfone visit, surf, download materials, view content, contact Kfone personnels, buy and register to access digital services. {image}
- a self service portal, where consumers can login and view usage, manage package subscriptions, and bill payments {image}
- a customer support portal that help center agents can login to get a better view of the customer in order to troubleshoot the customer problem {image}
- an enterprise customer service portal, where enterprise customers get access to upon an enterprise product/service subscription, where privileged users of the enterprise can handle subscriptions, view usage, and let cooperate consumers of their enterprise to view personal usage information of the subscribed services {admin view -image} {user view -image}
Following use cases are covered from this sample.
- B2C CIAM use case that handles account registration, login and account management for consumer facing digital applications
- B2C CIAM use case that handles customer journey time orchestration and builds a unified view of the consumer
- B2B CIAM use case that provides co-operate user management, access delegation facilities for enterprise customers in enterprise customer facing applications