Windows 10: KeepassXC 2.7.9 silently crashes --> REINSTALL MSVC REDIST

[onmyouji]

SOLUTION

Reinstall the MSVC redistributable package: https://aka.ms/vs/17/release/vc_redist.x64.exe

Overview

I just updated my KeepassXC to the latest 2.7.9. I use the portable version on Windows 10. The file that I downloaded is KeePassXC-2.7.9-Win64.zip

After extracting the zip file, I tried to open the program but it failed to run. And I noticed there are many .dmp crash dumps generated by KeepassXC.

Steps to Reproduce

1. Try to run KeePassXC.exe (right click - open)
2. The program fails to run.
3. When you check AppData\Local\CrashDumps, there are many crash dump generated. Filenames are KeePassXC.exe.XXXX.dmp

Expected Behavior

I should be able to open the program.

Actual Behavior

The program failed to run.

Context

I can't access the Help → About menu, the program doesn't even run.

Operating System: Windows 10 Home 64-bit
KeepassXC 2.7.9 Portable

[droidmonkey]

Not much we can do to assist. Can you provide the latest crash dump?

[onmyouji]

edited

[clangcn]

Windows 10 IoT 企业版 LTSC 21H2
KeePassXC-2.7.9-Win64.msi

Having the same problem, unable to run, I went back to 2.7.8

[jaden]

Same problem on Windows 10

[droidmonkey]

Hmmm, unfortunately I didn't get anything from the crash dump. Can you all try running a snapshot build?

https://snapshot.keepassxc.org

I cannot reproduce this problem with either the portable or installer version of 2.7.9. Tried locally and on a fresh Windows 11 VM

[jaden]

The latest snapshot build-249506 ran correctly, without any errors. I had been running the MSI of 2.7.9 so just to confirm, I downloaded the portable version and it also crashed on startup.

In case it's relevant, I'm running Windows 10 Pro 10.0.19045 Build 19045.

Do you have access to a Windows 10 VM? I can try on Windows 11 tomorrow, but it seems like all of the crashes are happening on Windows 10 rather than Windows 11.

[droidmonkey]

That is baffling, there is nothing special about our code that would differentiate Windows 10 and Windows 11 (which technically are the same post 22H1). The snapshot build contains all code that 2.7.9 has and more.

[droidmonkey]

I'm spooling up a light win10 box now to test.

[ean365]

Same here. Just upgraded to the latest using the .msi installer. Fails silently upon launch. Win 10 Pro.

[jaden]

That is strange. To add another data point, I get the same crash when running v2.7.9 of keepassxc-cli.exe, so it's not exclusive to the GUI.

[droidmonkey]

Ugh I cannot reproduce

[droidmonkey]

Can you all try reinstalling the MSVC redistributable package? https://aka.ms/vs/17/release/vc_redist.x64.exe

[ean365]

That did it!

[jaden]

Installing the latest MSVC package fixed the crash! I can now run v2.7.9.

[ean365]

Wonder why it failed silently??? Not supposed to do that.

[droidmonkey]

Shakes Fist at Bill Gates

[bradpeterson1]

Adding more info.

Happening also on Windows 11. I had a fresh Windows install (old hard drive died). Very few things on this computer, it's barebones. I then installed KeepassXC and it kept silently crashing for me.

Each time Event Viewer gave me info like this:

Faulting application name: KeePassXC.exe, version: 2.7.9.0, time stamp: 0x6673531d
Faulting module name: MSVCP140.dll, version: 14.32.31332.0, time stamp: 0x8b64702c
Exception code: 0xc0000005
Fault offset: 0x00000000000132f8
Faulting process id: 0x0x564
Faulting application start time: 0x0x1DAC2C94885B32F
Faulting application path: C:\Program Files\KeePassXC\KeePassXC.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCP140.dll
Report Id: 18d57eec-6dfb-4c68-ba13-3d05515fb09e
Faulting package full name: 
Faulting package-relative application ID: 

Reinstalling the MSVC package fixed it and now it loads just fine.

[asapuntz]

Shakes Fist at Bill Gates

fwiw, your msvc redistributable fix worked for me too. W10-64.
note that the "latest" redistributable updated me from 14.36.32532.0 to 14.40.33810.0

[clangcn]

Can you all try reinstalling the MSVC redistributable package? https://aka.ms/vs/17/release/vc_redist.x64.exe

After installing https://aka.ms/vs/17/release/vc_redist.x64.exe, 2.7.9 can run.

Windows 10 IoT ENT LTSC 21H2
KeePassXC-2.7.9-Win64.msi

[0v3rl04d]

Reinstalling the MSVC package fix the issue also for me on Windows 11

[droidmonkey]

Reported this issue to Microsoft: https://developercommunity.visualstudio.com/t/Builds-against-MSVC-Redistributable-144/10690723

Feel free to upvote.

[PapooSan]

Windows 11 22H3 here same problem, KeePassXC-2.7.9, .msi

KeePassXC-2.8.0-snapshot-Win64.msi works for me

[droidmonkey]

SOLUTION

Reinstall the MSVC redistributable package: https://aka.ms/vs/17/release/vc_redist.x64.exe