1. Common troubleshooting

Common troubleshooting

Clearing application cache

In cases when your application misbehaves and crashes you could try to delete all configuration data of the app:

1. Press Win+R
2. Copy %localappdata%\GalaxyBudsClient into the text box of the Run dialog and hit enter
3. An explorer window should popup, you can delete all folders and files in there. They are either config files or logs.
4. Start the app again, maybe it'll work

How to get event (log) files

If this didn't help or you would like to submit a crash report to help the developer look into the problem, that will require "Event Files". Here is how to get them:

1. Check the current time, start the application. Wait around 30 seconds for all invisible background processes to finish.
2. Press Win + R
3. Copy eventvwr into the text box of the Run dialog and hit enter
4. Event Viewer will open. Go to Windows Logs -> Application
5. According to your timeframe search for errors that concern ".NET Runtime" or ".NET Framework"
6. Check their details (bottom part of Event Viewer, first row) to confirm that they concern GalaxyBudsManager.exe
7. Using Shift+Arrow Keys select those that fall into roughly +- 1 minute from your attempt to launch the application
8. Right-click and "Save selected events"
9. On multi-lingual systems there might be a popup about what language files to save. If such occurs - select English. Be aware that if you have that popup, after saving there might be created additional folder with the same name as evtx file. Please do not lose that if such exists
10. Collect created files, zip archive them, and use the "Crash report" issue template to transfer files to the developer.